Frequently asked questions
Answers to the questions we hear most often — from licence models to cooperation. Your question is missing? Just ask us.
What do the CaRD add-ons cost?
Cost depends on your setup and is licensed flexibly — usually at a fixed price per system, system line or company, with or without maintenance. Installation and configuration by us are included in the fixed price.
Are the add-ons S/4HANA-compatible and upgrade-safe?
Yes. All add-ons are developed in the registered CaRD namespace, require no modification of the SAP standard and are thereby clearly separated from your developments — release- and upgrade-friendly, for SAP ECC and SAP S/4HANA.
Do you also support small projects?
Of course. You can engage us regardless of project size and duration — from a single consulting day through spot consulting to a complete project team.
Do you offer support services?
Yes. Through our support centre we offer maintenance and support from 8/5 up to 24/7 — for our add-ons (1st, 2nd and 3rd level) as well as support in daily business. Our staff also work on site in customer support teams.
Do you offer project management as well?
Yes, including large greenfield projects. Depending on your needs we provide pure project management or additionally consulting, implementation, test and training support.
Do you run workshops?
Yes — on all our topics, at your site or in our offices in Wiesloch, Germany. We offer a free, non-binding preliminary call to prepare the workshop. On our demo systems we show solutions such as SAP MOC, the Rule Designer or our scan tools live.
How quickly do we get help in an emergency?
At short notice through our firefighter services — ad hoc or under an SLA contract, on site if needed and worldwide across all time zones on request. See the Firefighter Services page for details.
Do you work with your own staff or freelancers?
With both: we have many employees of our own plus personally vetted freelance experts. In every case CaRD remains your single point of contact and stands for the quality of the engagement.
What is the best way to contact you?
By phone at +49 6222 9256-0, by e-mail to info@card.de or via our contact form. We answer personally and promptly.
Questions left?
We answer personally — no queue.