SAP Firefighter Services
When things are burning, every hour counts: our firefighters help quickly and without red tape when SAP-specific problems hit your daily business or your project — ad hoc or under a service contract.
At a glance
- Ad-hoc immediate help or SLA contract
- Analysis & sustainable root-cause fixing
- On-site deployment at short notice
- Worldwide, all time zones (on request)
- Superuser tool: approval, logging, reporting
- Audit-proof documentation
Fast help in critical situations
Customers call on our firefighter services when fast support is needed — when it gets critical and the internal team is stuck. You can use the services without a contract or (typically) under an SLA agreement; if required we work on site at short notice, on request worldwide across all time zones.
Our experts analyse your problem promptly and solve it — depending on the situation first with a workaround, but above all sustainably at the root cause. Our approach: a short review of the problem using an example, a check of the process and constellation in the system, then solving the issue including root-cause analysis for a lasting result.
In addition we offer a superuser tool for managing firefighter users: check activation periods and activities, document approvals including workflow — a must-have for everyone who has to present reports to financial auditors. Further details on our dedicated site firefighter.services.
Emergency support
When production or project stand still.
- Prompt analysis by experienced experts
- Workaround to keep you running
- Sustainable fixing of the root cause
Superuser management
Firefighter access under control.
- Check activation period & activities
- Approval workflow documented
- Logs & reports for the financial auditor
Specialist sites on this topic
More on emergency support and ongoing service.
- firefighter.services — SAP interim & emergency support
- supportcenterservices.com — support centre & ticketing
Frequently asked questions
Do I necessarily need a contract?
No. You can request our firefighter services without a contract; in most cases, however, an SLA agreement with defined response times is recommended.
Do you fix only the symptom or also the cause?
Both — in that order: first we secure operations (with a workaround if necessary), then we find and fix the root cause so the problem does not return.
What does the superuser tool provide?
It manages and logs firefighter users and their access: approval with workflow, activation periods, activity checks and audit-proof reports for revision and financial auditors.
Does this match your project?
Talk directly to our consultants — no detours.